I own an Audi Q7 and was so frustrated with dealing with Roger Beasley Audi Service Department that I was ready to purchase another vehicle so I wouldn’t have to deal with the dealership anymore. \r
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One of my friends recommended Elite Import Auto Service (a family owned business) to me. He explained that they offered fair pricing, and were very thorough in the way they serviced your vehicle. \r
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My experience with Elite Import Auto Service has been fantastic. Not only do they provide great service, they are also willing to explain exactly what they are doing, why it is necessary and whether or not it really needs to be taken care of now or if the repair can be delayed to a later time. Not once have they tried to pressure me into making a repair that wasn't necessary or before it was needed.\r
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They also provide superb customer service which few companies do now a day. I know this because I run inbound calls and click-to-chat centers with more than 10,000 agents and I am always praying my agents provide this type of service.\r
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Let me share an example of what I believe differentiates them from the rest. A few months back I had to run my car in for a quick check on a brake light. I expected to be charged at least $20 - 40 dollars just because that always happens anytime a technician even looks at your vehicle at most places. When they the finished, I pulled out my wallet to pay and the father-in-law said, ""No charge - just bring me a snicker bar next time"". That did it for me. Now I will go to them every time I need anything done on my car and refer them to anyone who mentions needing to service their car. FYI - I brought Ed two snicker bars the next time?\r
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Ps. I used this experience as a great example to my team on how providing that little something extra can turn a good customer experience into a GREAT customer experience.\r
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