I was rear-ended by some lady in a parking lot. She had Geico and I was instructed to go to the Global Collision location for an estimate so her insurance could take care of it. Although MY insurance company suggested I take it to Aubra for repairs, I didn't listen - I thought it was convenient to handle the repair right then and there. Big mistake. I was asked to pick up the car 3 times, and had to reject the car all three times due to errors I found in the quality and repair. I even had to bring it back a 4th time because they failed to tighten the screws that held my bumper on and there was overspray on the bumper that was caked on. It's obvious the workers in the back don't treat the cars like their own and just slap the work order together so they can move on to the next case. The manager and case handler were nice and very good at apologizing for each mistake, but why make so many mistakes? It's a waste of my time and theirs. To this day, I have no idea how a brand new bumper can be scratched the moment they bring it to me for pick-up. And the ""headlight de-polarization cleaning"" gift they gave me was of such poor quality, I'm sure I could have done a better job on my own with one of those auto store kits. All in all, it was a bad experience. The people in the front were nice but continuously apologized for the awful workmanship from the people in the back. No need to apologize if it's done right in the first place, right? I cannot recommend Global Collision.
more