I called Fisher Plumbing for a straight forward task. Just wanted them to fix a broken dip tube on our water heater. Scheduling was easy, and they said they would be there in two days.
Plumber shows up, and doesn't have the dip tube. Said he thought we already had one, and it would take him a few weeks to get one in stock.
(I called two plumbing supply stores directly later that day and both had them in stock.)
He then said that it once the part came in, it would be a three hour job to do the replacement. 3 hours to unscrew the cold water tap and slide a new dip tube over the nipple?! At $140 an hour too. His suggestion was to buy a new water heater instead, which he could ""get done"" for us right away, at right around $900.
Unbelievable. Its completely dishonest to commit to come out and replace a $10 part and then show up and not only not do the job, but recommend a fix that cost 10x the problem.
BTW, he did confirm that it was a dip tube problem, which is even more insulting. Everything else on the water heater works fine.
I bought into their advertising about caring about community and building lasting relationships with their customer. What a load of nonsense. If they had just done the job requested, they'd have gotten a lot of future business, but instead they tried to bait and switch for a quick payday. They will get no future business from us or anyone who asks me for a recommendation.
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