The review below is the first negative review Jump For Fun has received on CitySearch (after 4 years and thousands of events). ALL OTHER NEGATIVE REVIEWS SEEN HERE ARE FOR JUMP ZONE, WHICH HAS CLOSED.
The problem with CitySearch Reviews is that anyone can post anything, no matter how outrageous or untrue, and the business owner can do nothing about it but reply like this. It is just something that small business owners have to deal with in the internet age.
This case is simply an unfortunate situation with an individual that does not understand our clearly written party policies. She held her party on a holiday, and our website clearly defines holidays as under the weekend pricing structure. We have hosted thousands and thousands of birthday parties, and we have never had anyone misunderstand what is a clearly stated policy. In spite of her misunderstanding and our repeated attempts to clarify it for her, Jump For Fun OFFERED ADDITIONAL EXTENSIVE REFUNDS AND DISCOUNTS to her in keeping with our outstanding customer service reputation, but as most mature adults know, sometimes there is nothing you can do to satisfy some people.
Additionally, this particular individual was so rude, aggressive and conscending to Faith (our Manager) that she made her cry. Our regular customers know Faith and what a sweet and professional person she is, so when a customer is so rude and disrespectful, we look forward to them not returning to Jump For Fun.
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