I have been taking our dogs to be groomed at Robinson's for several years. They are well-mannered senior golden retrievers who are rescues- we have them shaved down every 3 months. The last time my husband went to pick up our dogs post grooming, our bill was $300!! The bill has always been $150 for both dogs to be shaved (that's all- no special hair cut, no matted hair, no flea or skin treatment). My husband paid because the only staff member left said she didn't have the authority to make any adjustments to the bill. I called the next day & the new person that was hired in accounting said ""it HAS to be a mistake & she would be upset too"". She promised to call me back with a resolution. After a week, I called & left another message but no returned call. I finally went in person to the business office (next door to vet's office) & the accountant said she talked to Dr. Robinson & was told that the former groomer was fired for ""undercharging"" people & that $300 was the correct price. I felt that we should have been told about the new pricing when we scheduled the appointment so that we had the opportunity to decline to new pricing PRIOR to the grooming. I decided to try to talk to Dr. Robinson in person so I went back into the vets office. He wasn't in the office so I tried to talk to the other vet working- she empathized but said she was powerless to make decisions. I attempted to leave Dr. Robinson a message requesting a phone call but the new accountant told me that I needed to leave because I was ""harassing"" their employees (the lobby was empty & there were no other clients in the office. I explained I was simply leaving a message for Dr. Robinson but she insisted I leave immediately. Dr. Robinson never called me & obviously I cannot recommend his office anymore. I am baffled by this experience & am not sure how anyone can stay in business treating their loyal customers this way.
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