I've worked with Northfield Collision and there sister store, Collision Service of Green for over 15 years. During that time they have fixed my vehicles, my daughters vehicle, my ex-wife's vehicles, and at least 30 other people I sent their way. They have always delivered the best service of any body shop I ever dealt with over the years. The work has always been flawless. They worked with my insurance adjuster so I would get the proper work done after my accident(s) and I didn't have deal with the headache of going back and forth with my insurance company.
For me, being able to refer someone that does a good job is extremely important. Every person I sent to Northfield Collision or Collision Service of Green thanked me for setting them up with a professional legitimate company to help them with their cars and trucks.
I read a couple of the other reviews which surprised me. First off, I rarely (if ever) spoke directly to the owner Ed Vanaman because I dealt directly with his GM's at those locations. He has people in charge that handle the day-to-day operations. When I asked to speak to him (Ed) he met met me promptly at The Northfield location. At that time, I just wanted him to know how satisfied I was with the work on my van. He was extremely cordial. So, the gentleman that called him a ""jerk"" in a previous review sounds to me like it was nothing more than a ""fake"" review from a competitor.
Then there was the person who complained about the ""insurance"" question from one of the Northfield staff. From my experience, they ask that question because they will be working directly with the insurance adjuster to fix a vehicle the right way. From my experience with insurance companies, some of them like to have an adjuster give an estimate before a collision shop does. I've been with a few different insurance companies and they all differ in procedure. I had a couple friends that I referred to them that were paying for the damage out-of-pocket and they always give estimates if you ask and if you bring your car in. Again, it sounds like a competitor making up a story.
The fact is, my experience with Northfield Collision and Collision Service of Green has been nothing but great and I would highly recommend them to anyone needing quality work after a crash or accident.