When Laytners sells a sleeping pillow our staff informs the customer at time of purchase that there are no refunds on sleeping pillows. We will not take back a pillow that someone may have slept on - it is unhygienic and by law we cannot resale said pillow. We post this policy at the register, on the receipt and tell the customer. When a customer comes back with a sleeping pillow after owning it for a few days and simply leaves it on the counter,walks out and says refund me - we are left with a problem. The customer did not leave any info just a receipt without name or phone number and walked out annoyed about our policy. We held the pillow for 5 days in a sealed plastic bag without hearing a word from customer - we then discarded the pillow. When the customer did finally contact us we offered a store credit ( for a product we admitly threw out and would never resell) but he slamed down the phone and insisted on a refund. The store manager said the customer came back in the store got very loud and threw over a display. When we called him back to once again offer a store credit the customer denied his behavior but ended the conversation when we offered to share the video our surveillance camera caught. At this point not sure what any merchant with over 50 years of selling NewYorkers can do when people behave badly. Does anyone need this needless aggravation or being defamed on the Internet - really for $48.95? Alan L
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