I recently had to change cleaning services, and decided to go with Two Maids and a Mop starting in mid-Jan 2012. The person who came by to give me my quote was ApriI, and I was very impressed with her and thought her quote was reasonable. I requested to have cleaning services every two weeks.
The first cleaning was pretty good. The two ladies showed up on time and were very professional. I was disappointed that a few things were overlooked, but overall it was much better than my previous cleaning service. I know the ladies tried hard and I could tell that the things that were not quite right were not intentional. I think they just need to get accustomed to my house and my preferences. So I sent April my rating for the first cleaning, along with the list of things (there were 10) that were overlooked or not to my satisfaction.
I was MUCH happier with the second cleaning! I would give it a 9.8/10. I'm almost certain that the feedback I gave after the first cleaning was reviewed, because everything I'd had an issue with previously seemed to have been corrected with the second cleaning. The only reason I didn't give it a 10 was that I didn't think the master shower was cleaned thoroughly enough. But I can see that they did clean it. It's a tile shower with glass doors and it can be a bit of a challenge.
I would recommend Two Maids and a Mop, as they seem to care about satisfying their customers.
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