I purchase a dinner coupon from Travel Zoo for me and my husband. Since the website said that the price for 6 to 11 y.o. is $39.95, I didn't buy extra coupon thinking my little 4 y.o. daughter won't need it. I called to make a reservation, and the person who answered the call had an attitude when I asked whether they will charge me half price for a 4 year-old or whether it's free. I ended up giving him my credit card number to reserve my daughter's seat. The next day my credit card was already charged for it although the dinner is not until a month later. Today, which is three week later or a week before the schedule dinner, I found a coupon from ""Where Orlando"" magazine to get $10 off up to 6 people for this Titanic diner show. I called right away to apply the coupon and to add another family member. The person that answered my call said she can only apply the $10 off to the new charge only not to the price that has been charged. I argued with her because the dinner won't happen until next week. I told her to at least meet me in the middle to compensate my dissapointment. For that $10 off, she was being extremly defensive and told me that the website is being updated. I told her that the same information was given to me and other customers since last year. Basically, they just keep telling customers the same thing and continue charging any kids under 6 including babies for $39.95. The fact that the dinner is for NEXT WEEK, but they WON'T APPLY the coupon is definitely HORRIBLE CUSTOMER SERVICE! They sacrifice the service for $10! especialy on a charge that was not legitimate since my daughter is under the age as their website states. I will write another review after the dinner next week. We'll see how worse this can be. I wish there was minus 5 stars for this review.
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