The customer doesn't really matter in this store. I have spent thousands of dollars and they wouldn't take back an item of clothing because it was over two weeks since purchase! The owner wouldn't even listen or look at me to hear my reason (a death in the family.) The atmosphere created by him was so negative that I will never return after 10 years of being a customer and sending them a lot of business. Don't think of buying a beginner (or anyone) pointe shoes here because they don't have the expertise to fit appropriately. I have never written a negative review before--I am sorry to say they pushed me over the top!
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