this is the worst auto repair shop i have ever had to deal with. scam artist... they ripped me off for $375,00 and messed my car up completely.
2/22/2012 7:45am, while driving from hayward, ca, i began to feel my car sputter a little. so i came to d & d auto and asked for someone to look at my car because it was sputtering and i needed to attended my kids ncs basketball game in petuluma, ca. i stated to the employee chris that the car maybe due for a tune up but i couldn't find out why it was sputtering. chris assured me that they would not charge me to diagnose the issue.
then he would give me a call with the results and the solution to fix the problem. while i hadn't heard anything back from the shop, so i called the shop and spoke with chris on or around 10:15am. i spoke with chris & dan and he informed me that my car just needed a major tune up and oil change along with a valve cover gasket. he asked for 400 plus dollars to do the repairs. i informed him that i don't have that type of money. being a single mom and all. he said they could work it down to 375.00 i asked which repair could i do away with so i could save some money on? (not get done) he stated that all repairs were needed to get the car back running right. i confirmed that this would fix my problem.. after he confirmed it would fix the car, therefore, i aggreed to pay the 375.00.
i told him i would be there to pick up my car at lunch (which was noon) i called the shop and a ride and they had told me that their tech would come pick me up in my car. after waiting 30 minutes for the driver to show up i made it to the shop. i paid the bill and mentioned to chris that my car was smoking and it wasn't doing that when i dropped it off. he stated that it would wear off. nevertheless, i turned my car on and noticed my car was smoking and still sputtering. i went back to chris and showed him the car wasn't fited because it was worse then before. he said they would look at it, so i went back to work without a call. i called at 3pm to check the status but chris said he was just getting ready to look at the car. 30 mins later i called back and he said it was the valve that was too tight and they were loosing it and the car would be done .
when i arrived at the shop to pick up the car.(i'm thinking the car is working and i can go to my child's basketball game) then chris comes out and says to me that the car has a burnt valve and the car was still operatiable it was just missing because it was running off 3 cylinders. i told him that the reason i paid all hat money was because i thought my car was fixed. based on our phone conversation, he stated that he was not able to find this problem until they tuned my car up.
moreover, i asked him who did not he put the car on the diagnose test as he said he was and he stated that the car has a burnt valve, therefore he did his best to fit the car. he said he would not have completed the tune up if he knew the problem was the valve.
i attempted to drive the car from the ship, but i could not go over 25 miles per hour. then it sputtered out and i had to get it towed. in addition, pick up a rental car so i could get my kids to school and i could go to work the following day. i called chris and informed him of the situation and he said well he could pick the parts back on my car if the car was running better with the old arts. i told him that i felt ripped off and lied to. i expressed that i did not have that kind of money to just give away, so he needed to adjust the bill because this was not fair to my child and me.
i called my normal auto repair shop and they confirmed that i was just ripped off at tht price for a tune up to start and more importantly, the shop didn't need to do a tune up to find the issue at all and instructed me to contact you all at the bbb because they weren't trying to work with me.
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