Too Late, We Got Your Money…\r
Thought I needed to move a gas line so called Thornton & Grooms. Tech came out, told him I thought I needed a gas line moved. He inspected it and quoted $330+ to ""do the work"", screwed in the collar for a valve handle but did not open or move any gas line, was done in less than 10 minutes and left.\r
The tech ""forgot"" to tell me that all he was going to do for $330 was turn a collar a few times because then I would have just paid him the service call and done it myself.\r
What’s particularly frustrating is that the tech’s service report shows what he did, and it took 2 calls to the office before they even looked at the report.\r
Then their response to me was that it was ""too late"".\r
I have run into bad techs in the past but their company’s management has always made it right.\r
Thornton & Grooms seems to know they have dishonest techs and they take advantage of it.\r
I would recommend AGAINST USING Thornton & Grooms.\r
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