This company towed my vehicle after an auto accident and then would not release it to my insurance company. Originally I requested the vehicle to be towed to my office to be stored and the tow truck driver told me it had to be towed to their storage facility. I have had HORRIBLE customer service with them thus far. I just received a call from my insurance company stating they were receiving the same treatment from Expro. I would NOT recommend this place to ANYONE. Expro told my insurance company to send their release for my vehicle and to have me call and release the vehicle over the phone. When I called I was told I had to come in person to release the car. I explained to them I was working today and their shop is 45 minutes away from my office could they please fax it and I would send it back. I was told the only way to have it released was IN PERSON- this is AFTER they told my insurance company I could simply do it over the phone!!!! I drove over, signed the papers. About 30 minutes later I receive a phone call from my insurance company stating they just got off the phone and Expro told them we had not signed the papers yet! They are attempting to rack up more money by keeping the vehicle over the weekend. Fine by me but they will be speaking with the BBB once this is over with. TERRIBLE CUSTOMER SERVICE!!!!!!
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