We thought the NY team did an incredible job. They worked fast and efficiently. Even our building super of 30 years said he has never seen a better moving team. The foreman in particular, was excellent. He worked hard, and had a great attitude. During the week it took to drive our belongings cross-country, we really appreciated getting the email updates. When we received the call in Los Angeles that our things were ready to be delivered, we scheduled the move for the following morning. I asked the scheduler if there was any information i needed to provide about the move and was told ""no"". The morning the team arrived at our new house, they were dismayed to see that our house had a flight up the 1st floor and was on a narrow street. This set off the foreman, who was arrived in a distraught mood, and was threatening to walk off the job. The foreman called up his dispatcher on the phone asking why he wasn't made aware of the moving conditions. My husband had to calmy speak to the foreman so that he wouldn't leave and take our belongings hostage. Once the foreman was calmed down, we started receiving calls from the dispatcher who was just rude to my husband. But once the moving team started working, they worked really hard and we were were satisfied. None of boxes went missing or were broken, which pleased us. But I think that we would have preferred not to deal with the agitated and rude attitudes in LA. As a follow up to this review, the customer service immediately contacted us in response to our email review. They took care of us and compensated us for our difficulties.
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