I was not a happy customer. I arrived at 945 for my 10 O'clock appt. I was told that it would be about 45 minutes. At 10:45 I walked out the door to see if my car was done. Surprise! My car is still in the same place I left it an hour earlier. I went to the desk and asked about my car and after the service rep looked into the computer, I was told that they needed to "wrap it up". I brought up that it was still sitting outside. The rep was very apologetic. The car was finished about 20 minutes later.
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