Takes more than a week to diagnose. They did find the problem with the laptop. After receiving the call from them explaining what they found, it took about 2 days for them to just transport the laptop from their Gahanna office to the Polaris office. The estimate to repair (windows & driver installation) was way overpriced at $159. So opted to take the laptop without repairing after paying the $79 diagnostic fee. The next day I noticed the plastic cover which covers the RAM bay was broken at the edge. It looked like the damage could have occurred if someone yanked it open without care.
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