Terrible Experience! We placed an order for t-shirts and requested a proof. We had to call and ask for the proof. When it was sent, it was not correct. The customer service representative, Monique, was completely uncooperative and kept putting us on hold to ""punish us"" and had the nerve to tell us that is what she was doing. When we asked to speak to a supervisor, she refused. When we told her to cancel the order, which has not been started, she told us that they will only refund 85% of the order. I also contacted Customer Service through their chat to find out who to write to and this is the response that I received: ""Unfortunately we have a policy here where the managers do not get on the phone. I can understand why that would be frustrating. They were following the protocol that has been established here"" Seriously? The managers cannot talk on the phone? I promptly disputed the charges on my credit card and will never recommend this company!
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