Update: 11/6/12 - FAN FOR LIFE As you can see below, I was very disappointed with my experience at Continental Diamond. However, the saleswoman read my review and called to make amends. She didn't make excuses but rather was genuinely concerned about my experience. In life, we all make mistakes - I've made my share. Owning up to them and asking those wronged to forgive is a mark of great maturity and character. I've gone from not considering Continental for any future purchases to being a fan for life. Any place that has employees who genuinely care about their customers is a place that I want to frequent. Kudos to Continental for not only having employees that read their customers' reviews but having folks who take pride in their work and who are willing to make things right. I am a CHAMPION of Continental Diamonds now because repairing a mistake is worth way more to me than the cost of the mistake itself.
more