Short story: Terrible customer service & the tech never showed up.\r
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Long story: I made an appointment with the merchant (Action Plumbing, Heating & Air) on Oct. 1, 2012 after purchasing this Groupon. I understand that it can take awhile to get an appointment, and Oct. 29, 2012 was the earliest slot they had available. They gave me a 3-hour (12pm-3pm) window of time within which the tech was supposed to come out to do the work. I live alone, therefore I had to be home in order to let them into the house. I took a half day off work, just to do this.\r
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I called them this morning to make sure the appointment was still going to be honored and they confirmed it, but said the tech would likely not be there until closer to the end of the time window. I left work around 1:30pm, just to make sure I would be there when they arrived. I waited until 3:10pm when their dispatcher called me and said the tech would be leaving their most recent appointment and would be on their way to me next.\r
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I waited. I waited some more. Finally, at 5:21pm I called the merchant. The dispatcher (Elizabeth) told me that they might still make it to my house today, but wasn't sure if, or when that might happen. She said there were nine calls in front of me. How did I go from being next, to ninth I wondered? She asked if I would prefer to reschedule. The next available appointment is in early December. A mere five additional weeks out. No joke, that was her offer.\r
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This is some of the worst customer service I have experienced (other than perhaps Comcast). I tried to explain to her my side of the situation, but she basically brushed me off.\r
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I would recommend you never work with Action Plumbing, Heating & Air. My experience has been a huge waste of my time. It has left me frustrated and I am still without heat. This weekend it snowed outside and the temps dipped to a low of 47 degrees inside! They were lovely sleeping conditions, but it was a bit of a challenge to motivate out of my cocoon in morning.
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