I've used Pyramid several times over the last 20 years, and they have always done a good job and been quick. Another good audio repair shop is closer to me, but Pyramid's turnaround is quicker and their calibrated Audio Precision test set-up is the cream of the crop- appropriate for factory repair on Levinson etc. So they are the best suited in town for real high end repair, though I've mostly just brought them Denon components. They have large stockpiles of parts so they can fix the majority of stuff fast, and they do so competently and courteously. I recently brought them an obscure high end item that ran $5,000 30 years ago, and 5 days later it was fixed and they had test results too! If you have something that deserves special attention or service, they will go the extra mile.\r
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Some repair shops probably have lower diagnostic fees than Pyramid's current $69, but I don't ever recall a repair from any audio shop running much less in the end. Currently the front desk folks are not technicians, so can't provide answers to everything, but that help is there for the asking if you can wait a minute. Inexpensive components are probably not worth taking here. And they no longer do car audio, so don't bother. If you're not sure they will work on something, give a call- they'll tell you.
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