I am always hesitant to write negative reviews; I own a small business and understand that you can easily have an off day that is not always indicative of your overall service (even though 110% customer service should be your everyday goal). However, bad service is one thing; unsanitary and unsafe conditions are another. I recently went for a manicure and brow wax at Tips to Toes. I have used this salon even though it is not generally my first choice as it is often busy and loud. I went on a Sunday before the salon was busy with their afternoon rush, so I also booked a lower leg wax since the salon I generally use for this, European Wax Center (which is FABULOUS!) was not able to fit me in for a couple of days. The wax service at Tips 2 Toes was so-so, but the after effects were horrific. Within a few hours I started to notice irritation on my legs. By the next morning, my lower legs looked as if I had full blown chicken pox. Concerned I went immediately to my family physician who confirmed my fear that I had contracted severe deep foliculitis, ie a STAPH infection, from the wax service. In a nutshell, they had either used dirty wax, dirty utensils or supplies. I had to take two rounds of strong antibiotics and will most likely have some level of permanent scarring in the affected area. I tried MULTIPLE times to talk with the salon to let them know that they needed to sanitize to prevent spreading this to other clients. I never received a return call after 10 attempts. When I went by the salon, the manager refused to speak to me. I have filed the necessary complaints with the health department and cosmetology board. BUYER BEWARE when going to this salon, you may get way more than you bargained for with potentially harmful side effects.
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