DO NOT USE US COACHWAYS! US Coachways called the morning of my wedding, with less than 6 hours before the reservation, to tell me that the 56-passenger bus we reserved (and already paid over $1000 for) had some mechanical issues and would not be available. No apology and no attempt to find another solution. The agent simply called to deliver the news and then tried to get off the phone as quickly as possible. When I demanded that they help find a solution -- contact other charter companies serving my area, etc. -- she said she would make some calls and get back to me. I NEVER heard back from her or anyone else at US Coachways. I tried to call her ~10 more times in the hours that followed, left repeated messages and never heard back. Nothing to this day. I had to file a dispute with my credit card company to get reimbursed. Can you imagine a shuttle cancellation the morning of your wedding, no apology, no attempt to address the situation, and no return phone call? EVERYTHING ABOUT THE SITUATION STINKS OF DISHONESTY.
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