I want to make 4 points:\r
First, I think the front office staff has gotten much better, probably taking these reviews to heart. In the past they often seemed more interested in talking to each other than in focusing their attention on the client. But it's better now.\r
Second, Dr. Schrader is fantastic. He can't be infallible, but he always takes the time to give good explanations, and offer his best counsel, with complete compassion, and obvious passion for his profession. We have always liked the associates he has hired too.\r
Third, most of the negative ratings are critical of the front office. That's important, but in no way nearly so important as the vets and techs. It doesn't seem fair to give such low ratings based on that one least important criterion--sort of like condemning a restaurant with excellent food and service because the valet parker was rude.\r
Fourth, when we visited our sick dog in the hospital recently we saw first hand what excellent care and comfortable surro
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