I am extremely satisfied with the support and service I receive with Nexcess, their support group is very knowledgeable and quick to answer your questions. They almost always go above and beyond when support is needed. I moved here from Host-Gator and if you are running a Magento shop these servers and hosting plans beat them hands down, no question. The only real problem I have with Nexcess is they do not offer chat support, for production problems they should offer a chat support service, otherwise you are waiting for a response from email which can (at times) be very frustrating when your production system is down or having problems. This is the reason for 4 stars instead of 5 because when it hits the fan and you need someone now and here all you have is email support. Other than that 1 issue I cannot say enough good things about Nexcess, I very glad I decided to move here, my stores have never run better, their servers are fast and their support team can't be beat. I would highly recommend them especially if you are a Magento shop.
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