I've been shopping at CPH for several years. Unfortunately, this is the first time I made a purchase I wasn't completely happy with. I never paid attention to their return policy previously because I never needed it. Now I have discovered that digital cameras are non-returnable if open or used, a policy that wasn't disclosed at the time of sale. As much as I'd like to consider supporting my local camera store, I'd rather buy from Amazon, B&H Photo or Best Buy, all of which have a return policy that allows the return of digital cameras.
In regards to the customer service, I do have to echo the previous comments about indifferent staff and their attitudes. You're better off going in already educated and knowing what you want rather than relying on their ""expertise"".
more