I've been a member for many years, and don't plan to leave, but wanted to share a little information with other members whom may read this...\r
Twice a month I move money from one bank to another... and have been doing so for more that a year...\r
An incident occurred in the drive thru with a teller who informed me I was $100.00 short of the $700.00+ cash dollars I sent through the drive thru chute, I then entered the lobby to straighten things out ( i was told that the money was placed in a money counter not manually counted , and that this type loss never happens, as the machine is correct and the teller had never had any problems (After around 2 hours of sitting in the lobby while cash was counted, car was searched as well as my purse - my idea - ,and the money counter was opened and counted, I was told that this type of incident never happens and that there were no overages. It was only after I threatened to call the police, more that once, that the $100.00 was reimbursed to my account, which I appreciate. Again I was told that my money was placed in a money counter and that it was accurate, and that this type of thing never happens, making me feel odd and inconvenienced , I now enter the lobby to make any deposits to my account because I don't feel at ease depositing monies through the drive thru. \r
The other day, same location, I entered the bank lobby with my deposit (cash) and counted it out for the teller and he gathered it all together and stuffed it into a money counting machine next to him, without manually counting the $700.00. I then asked him, ""Shouldn't you count the cash?"" His response was... the machine was accurate. I told him about my incident and he just looked at me and told me to have a nice day.\r
This bothered me, so I called and asked to speak to a manager, who was at lunch, so I lamented my concerns to the person who answered the phone. She was very nice and listened to me, apologized and then told me that the tellers are trained to just insert the uncounted cash into the counter without first a manuel count of the cash. She told me that she used to be a teller and that this is the way they are trained. Later a man identifying himself as the bank manager confirmed this to me explaining in a brainwashed sort of way that the bank feels like their technology is sufficient enough and fullproof to accurately count cash without manually counting before cash in put into the counter. I disagreed with him explaining that this is most definitely ""not"" a proper way to do business in my opinion, because it allows room for error. He again recited his carefully worded speech, and proceeded to tell me that other members had voiced similar concerns and that he suggested to them as well as me to ask the teller to count the cash before inserting it in the machine. I advised him that I thought that was poor customer service to expect a ""customer"" to ""ask"" a teller to manually count a deposit. He was totally brainwashed, again reciting his speech. How sad... \r
So, for all you members who think your money is being counted by a person, living and breathing, guess what, it's not, at least not at this location. \r
I wonder if this has happened to anyone else.\r
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The ironic thing is, the television is full of advertising commercials stressing the customer ""service"" that ssfcu provides to it's customers....but...do they really provide ""good"" customer service. SSFCU practice what you preach!!!! Signed, Unhappy Member!!
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