The absolute worst dining experience of my life. I ate there new years eve. It was a fixed menu for $65. We had reservations for 8pm and were seated in the upstairs dining room in a timely fashion. There were only 3 other tables at that time. We sat for about 20 minutes before our beverage order was taken. I understand that it was a holiday and we were a party of 10 so that didn't bother us.\r
We received our appitizers about an hour and 15 min after we sat down. There was a choice of 4 appitizers and the waiter stated that they were out of one of the choices. We were basically ignored for our entire time there. We consistently had empty glasses. We sat with dirty appitizer plates in front of us for over an hour.\r
The main course came two and a half hours after we sat down. At this point things got absolutely terrible. The food was cold and indelible. One person in our party did not receive her food until after everyone had been served for several minutes. Several of us had ordered the filet and lobster combo. It was absoulutley horrendous. Besides being cold, the lobster was undercooked, tough. It looked like it had come from a frozen Costco package, still half frozen. The potatoes looked like something out of a tv dinner.\r
We flagged down a waiter after about 10 minutes and told him the situation. At this point we had been seated for almost 3 hours. What can they do? Microwave 10 meals? We were not willing to wait ANY longer. 6 out of 10 of us didnt touch our meals besides trying a bite. We sent out meals back and asked to speak to a manager.\r
The customer service we received from the owner was the most horrific experience of my life. This woman was not accommodating at all (we didn't even ask for the meals to be comped) she was extremely rude and at one point used profanity and said "what the f@&k do you want me to do" she brought us our check saying she took care of it by taking off one of the meals. 6 of us sent our food back and no one had the desert that was included when she brought the check. We tried to speak to her trying to rectify the situation, and she refused. We overheard her screaming at the manager. We also noticed several other tables sending back their food due to it being cold. Basically we split the bill paying $70 a person for a diet coke, baked brie, and the worst dining experience of my life. The owner is the rudest, most unprofessional woman I have ever met in my life and I will NEVER eat at this restaurant again. The only bright experience was the manager Matt who was kind and understanding regarding the situation, but unfortunately was unable to override the owner.
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