I made contact with this establishment because I had read the great reviews and I live nearby. I also go to church next door and drive by daily. I have seen their funerals and but not attended one. My mother is ill and her time is coming near so I wanted to get an idea of cost. I had spoken to the church office a few months ago and they had great things to say about the man Joe who worked there. I work in IT so I looked up the facility and saw that they had great reviews and that this person Joe was spoken of in the highest terms. I called to speak to someone and the woman who answered said no one was available and she took my number. Nobody called me back, I called again a few days later and said that no one had called me back. She said the owner was out and that he would call me. Nobody called. I was at church and spoke to someone there I know and I was told that the Joe that everyone seems to love is no longer there and that the old owner has taken over and is not so highly regarded. She went on to say that essentially Joe was forced out and that the quality has dropped off to the point where they are no longer recommended. I decided to try anyway because they are so convenient. I walked over and noticed that the parking lot is need of serious repair as I nearly tripped walking over. I was met at the door by a woman who when I informed her that I had some some questions rushed me into a room with coffins on the wall, I told her I wanted a cremation and she asked me a bunch of questions about what services I wanted, Mind you, she never asked for my name. I asked to see their chapel. It was small and poorly lit. They have a tiny bathroom and the carpet was dingy. I asked about the person Joe who I had heard about. I was told that he was no longer there but she would give no details. Frankly I got the feeling that things had really dropped off and I was not comfortable so I took some pricing documents and left. I went to another local funeral home and discussed my experience. I was told that Joe Ochoa was forced out so the old owner could return. That the old owner had a less than stellar reputation and that the only reason it was reviewed highly was because of a person who is no longer there. Everyone I spoke to at church and locally confirmed what I have heard. I am concerned that people will go there based on high reviews for a person no longer there. If my experience is any indication. People should be warned.
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