Note that for the vast majority of moves, this company is merely a brokerage (after filing a BBB complaint with them they state that they have 6 trucks of their own, though it seems for most customers they are merely a brokerage), so you are more or less paying them hundreds of dollars to pick up a phone book and call a local moving agency for you. The local agency they connected us with damaged many of our belongings, and AMS assumed no responsibility. They also had no information about the location of our belongings or our delivery dates at many points during the move, and 8 phone calls and dozens of e-mails later, we finally got ahold of a supervisor that gave us the contact information for the local company that actually had our belongings in storage and we started working directly with them. Again, you're paying AMS hundreds of dollars to pick up the phone and call someone else, and once they have your deposit the quality of customer service dramatically declines.
Also, be sure for any move that you get an on-site, legally binding estimate. We went through a whole inventory process over the phone with the AMS representative, and it seemed thorough...but once they had our belongings, the estimate went up by approximately 60%. Phone/online estimates mean exactly nothing. You will simply not save money or time by going with a phone/online estimate.
Like many of the other reviewers, I am suspicious that the many positive reviews for AMS posted on other sites must be fake. I suggest that you have a look at Yelp, which makes an effort to filter out fake reviews. As evidence for my suspicion, you will notice that, at the time of this posting, 18 other reviews have been filtered out by Yelp, most of which are overwhelmingly positive.
Note also that most of the positive reviews on moverreviews dot com fail to mention AMS's role as a brokerage service in the move, whereas all of the negative reviews posted here mention this role.
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