This business is up there in the worst customer service category - a general lack of caring about the customer and general feeling that they are doing you a favor. The pottery class itself was very enjoyable, but the experience in trying to schedule a class and actually get the pottery you made has been another story. I was supposed to get a call about picking up the pottery within 2 weeks - it's now been 7 weeks with no phone call at all. Evidently a big waste of time and money. And, I don't think they really care. There seems to be a general lack of customer service and a general lack of organization around the pottery created. I would organize pots by the date created and by who made them so that there is a system to use for follow-up. But, there doesn't seem to be any system in place at all and certainly no interest in trying to please the customer other than during the class itself. This is not a way to run a business.
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