My car was in the shop for over 40 days to be repaired. The original time estiamte was 7-10 days. During that time, there was some miscommunication that resulted in me having to pay an additional $475 for a rental vehicle.
There are two major issues that resulted in the extended timeframe for repairs and the additional rental charges.
There was a 3rd party inspector involved in this claim and they were not responsive which resulted in a delay of roughly 1 week. Due to this, they paid for a portion of my rental bill. However, according to my Insurance Company, there is a period of 7-10 days where Turnpike Motors does not appear to have done any work on my vehicle. My vehicle was dropped off on November 29th and the 3rd part inspector was not contacted until December 5 or 7th. Unfortunatly, I wasn't given all of the dates.
i would really like to know what TPM did during the first week + that my car was in their possession and know whether they are willing to pay some of my rental fees due to the extended time of repairs. TPM was quick to put the blame on the 3rd party adjuster but made no mention of the time that it seems nothing was done to my car which contributed the othe huge delay.
I'd be happy to speak with someone about this.
With regards to the actual interaction with turnpike motors employees and they job they did with the repairs, I am very pleased. The overall experience was not a good one though.
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