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disappointment - Review by citysearch c | Altered Images Salon & Spa

Altered Images Salon & Spa

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disappointment 1/9/2012

What a disappointment this place has become... i have been going to this salon for years, not only was it convenient for me but its one of the nicest salons in the area. That is until i've seen this salon change for the worse... now it seems the nice decor and the glass of wine doesn't matter so much anymore. First of all, the management has become beyond horrible. its obvious when you are trying to enjoy your service and the owner seems to have some sort of nervous energy as she running around the salon, looking as if she is in some sort of panic, or she is so angry you can almost see the smoke coming out of her ears... i've even seen her reprimand an employee in front of me before. That was awkward!! my second disappointment is to see the turn over they have in stylist and the receptionist. Im a loyal patron of Teressa's (which she is a very talented stylist and an amazing person) Ive been seeing her for several years and she has always worked wonders with my hair! but since i have been a long time customer i have been around long enough to see this salon loose some of it's most talented employees. What ashame. Things like that speak to a customer. Last but not least... i pay good money for my hair, i always have and always will. The price increase is not what bothers me, i think my stylist and my hair are worth every penny. What bothers me is the classification the owner puts you in!! if you dont have money, you better atleast look like you do, its that, or she has no problem making you feel as if you are not "worthy" of her salon. she is old enough to know, you never judge a book by its cover!! Now as im re-reading this review i think alot of this boils down to the ownership and maybe not so much the management. Im not really sure and i wont be back to find out... Let your customers know if you ever leave there Teressa!! i would love to have you still do my hair, i just cant sit for another 2 hour appointment in that salon. Just one more thing, im not typically the type of person that would actually sit down and take the time to write something like this, but they need to know... they are losing a customer because of those things. bummed but rather be spending my time and money else where. more
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