We've been buying appliances, furniture and electronics from VV for over 25 years and never a problem. \r
A little less than a year ago, we bought a new gas range also. The light burned out so I went to replace it (as I knew it wasn't under warranty) but I couldn't get the glass globe covering it off. I went to VV and talked to several people on the sales floor and they said bulbs are not warranted which I knew. Rather than to waste more time, I asked to talk to the manager and they referred me to Scott. When I explained my problem to him, he understood immediately that it wasn't a bulb problem but the bulb holders problem.\r
Long story short it was immediately resolved with a service call and we are completely happy now.\r
I will definitely continue shopping at VV\r
Floyd
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