I called them out because my motor on the outside unit wasnt working. I needed a new motor. They installed it wrong &messed up the new motor &part of my unit. It sounded like somebody was outside sanding. It was so loud i had a neighbor complain. That was ok with the tech because he gave me some line that it was making that sound because its a new motor. I called complained to their office. They offered to give me a new motor at my expense
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