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Jeff Just Doesn't Get It - Clueless Customer Service - Review by citysearch c | Specialty Sports & Supply

Specialty Sports & Supply

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Jeff Just Doesn't Get It - Clueless Customer Service 9/23/2011

I've spent several thousands of $$s in this store and I'm still not recognized by Jeff or his staff - they really, simply do not care. This weekend's Ruger special was a complete joke as their best deal (1911s) ran out in the first 10 minutes after opening and I was in a good place in line before hand. They promised to get more later, but the customers were treated like cattle. I went in two days ahead of the sale to inspect the item and make a buy decision so I wouldn't waste time on Friday - nothing doing - they won't allow viewing of the products until the doors open blaming it on Ruger's rules. Total BS. They are slow and busy at the same time on even weekdays, off hours. Jeff acts like he cares, but it's phoney and his staff follows closely - with one exception - Kris. Kris does get it and has always been pleasant and helpful. When they were over in their other location, their prices were more reasonable. Now, they know they are leveraging their inventory with no one can match anywhere around here. more
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