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Worst Customer Service EVER!!! - Review by citysearch c | Mark Ridley's Comedy Castle

Mark Ridley's Comedy Castle


Worst Customer Service EVER!!! 9/7/2011

I only wish I could give ZERO stars!! My sister is getting married and we wanted to have her bachelorette party here. I have been completely overwhelmed with my career and other MOH duties for the wedding and asked my mother to help me make a reservation for her bachelorette party. We wanted a table toward the front to give the Bride-To-Be a little more attention from the comedians. This was the main reason we even wanted to go to a comedy club. My mother called to make the reservation, gave her the credit card number and other necessary information requested. When my mother asked for a table up front she was quickly cut off and told, ""We don't reserve tables over the phone."" She asked to speak to the manager to explain she did not have a computer at home in order to reserve a table up front. She was then told, ""I'm sorry ma'am you'll have to find someone else to help you"" In those exact words from a manager!!! My mother called me completely distraught and nearly in tears, because of how embarrassed she was for not having a computer and fearing her daughter the Bride-To-Be might not get a reservation at her favorite comedy club. What kind of customer service is that?!?!?! If someone has clearly explained they do not have a computer and you ALREADY HAVE the pertinent information needed to quickly jump on the computer, that is right in front of you, why couldn more
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