I've lived in the Clarksville, TN area for just over 18 years. I have frequently visited Grandpas for a number of items to include hunting and even Boy Scout supplies in their Scut shop.
BUT ... the past 3 times I have visited their outdoor center to send some hard earned cash on a variety of items I was greeted (or NOT greeted)
1st time: I was shopping for a game call: I had picked the item out and placed it on the counter ...20 minutes after 2 employees finished their conversation together ... I was then checked out.
2nd time: I went into grab some lighted nocks for my arrows. These items are placed behind a counter where the customer has no access. After 3 clerks passed by me at the counter I was asked if I needed anything. I stated ""If it isn't an issues I would like a package of the nocks"" I was given a roll of the eyes and handed the package.
3rd time: I went into Grandpas again for another package of lighted nock for my arrows. This time I was counting on the inconsistency of the workforce in the business, I spent a minimum of 10 minutes waiting for some customer service and again I was disappointed .... To the extent where I just left the establishment and didn't even look back.
For any future or potential customers: I would take my money to CK Outfitter, Dicks Sporting Goods, Bass Pro Shop or even Walmart. At least these other shops will assist you with a purchase and not act as if you are a pain in the ass as a potential customer. THEY DO NOT CATER TO THE MILITARY AS THEY WOULD LIKE PEOPLE TO BELIEVE.
Unprofessional and not user friendly!!!!
If anyone feels this review is unfair please feel free to express you opinion to me so I can see things from a different perspective. I've given the store 5 years and 1000's of dollars and I only scratched the surface of the quality of customer service and incompetence.
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