I have had a frustrating experience with this office. Is it just me? I made an appointment as a new patient for a cleaning. They said they had to do an entire set of x-rays, which took 45 minutes. Then, the dentist came in and discussed my films. The cleaning never got done. I was completely bewildered. They also recommended 4 other procedures,although they raved at how great my teeth looked. Of course,none of the procedures they recommended were covered by insurance and all cost several hundred dollars out of pocket. All I wanted was a cleaning. Then, 6 months later, I called back, hoping to schedule a cleaning. They told me that they had to do another set of x-rays because it had been more than 6 months! I asked the receptionist about 5 times if they would just do a cleaning. She refused each time. Recently, I also scheduled a cleaning for my husband. I asked the receptionist if they would do a cleaning, and she confirmed they would. It was only when i pressed, that she told me that they would never schedule a cleaning on the same day as taking x-rays. So, they are not telling the customers the truth. Just as I expected, they took x-rays for my husband and then recommended a deep clean, which would cost 400 dollars. He just wanted a regular cleaning. Is this how dental practices operate nowadays? This seems like a fleece operation. I don't understand the lack of customer service at this office.
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