It was time for me to trade in my wonderful old SUV for a smaller car with more zip as I was not hauling around children anymore. I did a lot of homework and read lots of reviews on vehicles so I knew about the local market and prices as I scanned craigslist. I did my own research about blue book values on both the cars I was wanting to purchase and the trade-in value of my own vehicle. I called Biddle and NORM answered the phone. He was VERY PLEASANT, knew which car I was referring to from craigslist, and called me later that afternoon with info/estimates about my trade-in. My husband and I took a test-drive with the car on the next Saturday morning and Norm was exactly the kind of salesman we like to deal with: informative, but not intrusive, and very fair. We did the normal haggling back and forth for a short time, and I believe we both came out with fair prices (for the car purchased and the trade-in) in the end. We found Norm to be professional and knowledgeable and I was impressed when he called a week later to follow-up to see how we were enjoying the car. (We love it!)
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