My service at Sakora sucked badly. I was given the 3 for $99 (mini facial, upgraded 1 hour massage and pedicure) as a gift certificate for my birthday from my boyfriend. When I arrived I was told that the esthetician didn't even work that day. My facial was what I was most looking forward to since I'd never had one before. My massage was ok. Just ok. They were all told several times by my boyfriend that they were to treat me like a queen but I was left to wander around the salon aimlessly to try to figure out where to go after my massage was finished. Every massage therapist I've ever gone to has told me to drink lots of water after a massage so I was surprised when the massage therapist there "asked" me if I wanted anything to drink; pop, coffee, water...I opted for the water and was brought tap water in a glass. I could taste the chlorine. I would have thought that they could spring a couple bucks for bottled water from Walmart or something. So I finally found my way to the pedicure room to get my pedicure and the girl had me sit in the pedi chair and I waited for her to clean out the tub in front of me. My pedicure was something else. I left with the exact same amount of calluses on my feet and when I got into my car I had to clean out my own toenails from gardening the day before. She barely massaged my feet and legs at all and when asked to apply more pressure she didn't.
I left feeling totally embarrassed that my boyfriend spent so much money ($132 for the 3 services which included an upgrade and a tip for all three girls) and I got a crappy service. This made him look bad, and made Sakora look even worse.
He and I went back and complained. Long story short, all they wanted to do was give me another pedicure. Why would I want another pedicure? What? Wasn't the one they gave me bad enough? Ended up they offered me (only) $99 refund (he paid $133) and I never got the facial. Fine. I took the offer. They said they'd mail me the check.
Got the check yesterday. It was for $66! Apparently, so I was told by Marion, the manager, the owner "changed her mind." Nice. Not to mention, it seems we're the laughing stock around that salon because of what happened. Apparently, they've all been talking about us since we went in and complained. We never once raised our voices or became rude at any point. If we had, I could maybe see them talking and laughing about us. Thus the blog. And until they give me the other $33 that they promised, I will blog every single week about the poor, unprofessional service they gave me and my boyfriend. Only reason I gave them any star what-so-ever is because I had to!
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