Allstate Transmission installed a transmission cooler on my 2002 Dodge van in June 2010 – the next morning, we left Phoenix on our way to Colorado for a dog show. We made a stop in Cordes Junction, and as I returned to the van from the store, I was TERRIFIED to see red liquid dripping out from the front of the van!! In a panic, I called the number on the business card from Allstate - and was shocked (in a GOOD way) that Jeff, the general manager, answered the phone! It was only 6:30 a.m.! I explained the problem to Jeff as well as the fact that we were already an hour outside of Phoenix and had 5 dogs with us - it was getting hot and I HAD to get on the road. Jeff was understanding and advised me to add some transmission fluid to get me up the road to the home of the friend that we were picking up. We had to wait there for a few hours....but Allstate SENT A TECHNICIAN ALL THE WAY TO MAYER, AZ TO FIX THE PROBLEM!!! He arrived on his motorcycle with every part he could possibly need to fix the van - turns out it was a faulty cooler and he had to replace that - which he did at no charge. I can't say enough about how pleased I was at the way Allstate handled this problem. I plan on using them for all future repairs on my vehicles!!!!
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