Pool and Spa Depot has a reputation for being dishonest and rude. Sadly this rating forum allows for the vendor, in this case Pool and Spa Depot, to load the review space with five star ratings to compensate for the truth about how actual customers feel about dealing with that place. Its terrible. No one I have ever spoken to that has delt with that place has had anything nice to say. Once the money has exchanged hands you might as well not exist. They do not return phone calls. They will put you on hold until you give up and hang up. They will lie straight to your face about delivery times, product availability, price, installation, reputation. You name it. It is run by a group of people who thinks the general population is stupid and undeserving of respect. We are live stock to these people. Pigs with money and it is their mission to take as much of it from us as they can. Do not trust one thing they say. They hire bad contractors who are also rude and dishonest. They will tear up your yard. Fail to bring parts. Fail to show up or call. Wont fix whats wrong and then lie about the costs. They will blame you for breaking it and wont cover it as they say they will. Or they will replace things that dont need it to rise up the bill.
My family bought...tried to buy... an in ground pool and a hot tub. We got some smooth snake who creeped us out and who smelled of booze giving us a long line of promises....all of them sounded just like all those five star reviews on this city search boloney. We will do this. you can expect that. It will be done on this day. We will incluude this as a bonus...and so on. All lies. We had to call about ten times before we could get the sales manager to even talk to us after we signed the contract and waited for the install day that passed by without a call from the store....a contract we were later told did not list all the promises that they made and free stuff they said was thrown in... so they didnt have to do any of it. And if we cancled the order we would only get part of our money back even if they had not started the job....or delivered the hot tub. No one is coming out to check on anything. No one is going to treat you right. They will forget your name as soon as the check clears.
Your best bet is to go anywhere else or burn the money because that place is crooked and they dont care about anything but money. They should be shut down and run out of Nashville.
You can bet that not one high rated review is from any real person. They all come from that store. The names in the 5 star reviews are the names of the people who will rip you off the most. You will regret going there. You will learn to hate that store as soon as you need their help with getting what you paid for delivered or repaired or installed. Its a joke. And its being played on all of us who made the mistake of shopping there. Stay away and teach them not to steal from people and lie about it.
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