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Most Pathetic Customer Service I've Ever Encountered - Review by citysearch c | Delton Hayes Jewelers

Delton Hayes Jewelers

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Most Pathetic Customer Service I've Ever Encountered 8/14/2011

I went in to simply have a band replaced for my work watch. Granted it's not a Rolex, but they couldn't even get the band on. I went to pick it up after a week and the screws weren't even put in. Then they handed it back with the band all crooked. I asked to speak to the manager and the one and only Delton Hayes came out, looked me in the eye and simply said ""well i guess that's teh best we can do""..he didn't charge me, but i was dumbfounded that he accepted this level of incompetence from his repairman. If they cannot be trusted to perform a band change on a Casio, why would i trust that place for anything else. On top of that Mr. Hayes got snippy with me when i entered the store again seconds later when the band actually fell off the watch when i got in my car. I walked back in to give Hayes a second chance, he got in my face like he wanted to fist fight and said loudly ""look i didn't make the band i didn't make the watch, i don't wanna do anything for you!"" I was astonished, he was treating me like a 17 year old thug or something. i told him people like him go outta business. He yelled at me in the parking lot that he doesn't want business like mine anyway. Bizarre. The sad thing is that i'm fairly young and will live in Atastocita for years to come and will never go back and will tell everybody i know not to either. Besides being a horrible jeweler Hayes is a general jack-ass to boot. I cannot imagine any business in Atastocita that has a bigger jerk and he is the OWNER!! Amazing. Just amazing. I went to Jared and was treated excellent. DO NOT DO BUSINESS WITH THIS IDIOT. I WAS FORCED TO RATE SOMETHING, THE LEAST YOU CAN DO IS ONE STAR. HE DOESN'T EVEN DESERVE THAT!! more
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