This mixer, brought in 10/31/10, complained of channel 1 fader broken off; bleeding problems not mentioned. Two faders were ordered from the UK. They were received 8 weeks later, and the repair was completed 01/21/11. The delay was due to holiday season and overseas shipping. Repair cost for this mixer was $204.59, not $300.00.
It was returned 03/24/11 because channel 1 fader was faulty. The manufacturer was emailed 04/01 & 04/19 to get the defective part exchanged. The manufacturer never replied. Pyramid Audio left a message for the client on 05/21, 06/18, 07/01 and offered to refund the entire $204.59 paid from the previous repair. Instead, the client opted to bring us a donor mixer. We received the dead disassembled donor on 07/05.
We swapped channel 1 from the donor mixer and put it in mixer with the faulty channel. The customer was so anxious to have it back, he did not allow us the time to test the mixer to ensure that it was working properly.
The mixer was picked up after business hours due to his urgency on 08/06 at no charge. Neither him nor the two clerks at the front counter noticed or mentioned there was any damage to the crossfader.
Pyramid Audio admits 4 weeks (07/05 ? 08/05) is abnormally long for a repair.
Ultimately we had offered him a refund that was refused, and did what the customer asked: attempted to repair one broken unit with a supposedly good donor unit that we were unable to test before releasing to the customer.
CitySearch Requires we rate so we put 3 stars to be neutral.
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