My son needed braces...everything seemed ok at first- friendly orthodontist, extended hours. When there was a billing issue because of a lost card I had to go into the office to deal with the problem as they automatically tacked on an extra $100. even though I had called in and given them payment and the information for the replacement card the month before. This is when it got REALLY strange. I went to the office. Some crazy whacko person became extremely defensive when pointed out the billing mistake. I asked why there was a late fee if it was on automatic payment? She refused to give me the name of her supervisor. She said her boss was Dental Options, I asked for a phone number to speak with the accountant, she refused. She was beyond rude, I'm thinking some type of disorder that does not make her well suited to deal with the public. I felt terrible, I pay a lot for those braces. She is ruining the office for everyone that works there. I wish I could leave because I do not wish to have that type of ugliness in my life. I have a theory on how long you have to wear braces- probably just as long as it takes to pay for them!
I do not know if they are doing a good job. I know it is not as easy to schedule appointments as it was when we first started. I never go up anymore because of the mean crazy scary lady-AND I'm paying them! I just send my son and cross my fingers He's a teen. I wish I had an option to leave and still get my son taken care of. My other children will definitely not go there. I'll let you know how the teeth come out.
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