I live about 2 miles from Keith's so I go there all the time. After today I am just about done going there except to pick up my transfers.
To be clear the incident described bellow happened on a Tuesday morning when they were not busy.
They have a nice selection and walking in you are blown away with the quantity but when you start to look at them it just is all show if you are a collector. Especially if you are a collector of foreign guns. One time I called to see if they had any AK 74's and the lady on the phone tried to correct me because she had no idea in 1974 it was updated.
In fact the only selection of AK's they have is of the lowest quality rebuild company and only the cheapest models without any features.
Not my point...My point is they are jerks and ignorant of product.
Every time I go in there I get treated very poorly. They have some hand signal or something that when one of them doesn't like you they all start to ignore you.
I go in to ask about a transfer. I spoke on the phone directly with the gun manufacturer about a special build just for me. They have a regular distributor about an hour from my house but I can go to Keith's just around the corner in minutes. So I ask them about it and they never heard of the manufacturer. They scoff at me like I am the idiot. I researched a while and this company is probably the second best import rebuilder out there with very highly rated weapons. Completely redone in KG Gun cote with all the extras.
In any case they wont do the transfer for me. I ask to see the ones they do have. Like I said bottom of the line garbage with no muzzle brake or any features, bare bones and from the nations worst rebuild company.
So I lay it down and ask about a holster for my hand gun. The guy passed me off to another guy who ""knows his holsters"". I tell him what I have and not only does he not know what it should go in (a standard common holster by the way) but he goes on to insult my gun joking about it being plastic. It is a common misconception if you read about it on the internet but the fact is the plastic grip is on a fully metal frame. When I try to explain to the guy that in fact it is a fully metal gun with all the same internal parts as the older version he scoffs and ignores me and refuses to grab for me the holster I ask for. From across the room someone asks for another one and he proceeds to help them...I never got to see the holster.
I then go over to the ammo wall to get some ammo. 4 different employees tell me they will help me in a moment but each time they finish with a customer they either ignore me and find something else to do or help someone else who just walked in. I am clearly looking at the ammo leaning over the gun case ignoring the weapons staring at the ammo so it would take seconds to help me but no one will. I wait there at least 20 minutes because I aint leaving without my ammo and I just want to test to see how long it will take this time. Finally the lady who was sitting not 3 feet from me running a background check for at least 10 minutes not once asking me what I want finishes, hands off the sale and helps me. She purposefully sat there staring at the computer doing nothing while I looked at the ammo right behind her and said nothing to me the whole time. She told me before she started to help that customer she would help me. I literally had to wait out their arrogance in order to buy my ammo.
I don't think I have ever been in a place of business more smug and rude period...but they have a lot of guns and it is cool to see. I just walk out pissed every time.
Oh and one more thing...they have not so good pricing. It isn't ""bad"" but you can find any gun there at a better price including shipping and transfer fee from somewhere else if you look. The POS AK 47 I looked at was $700 and I can get that online for $400 new (plus transfer) and free shipping...
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