****UPDATE-----I filed a complaint with BBB and Attorney Generals office of LA and I kid you not within 2 weeks of filing the complaints (mid August) I had multiple phone calls from Ken, a letter in the mail explaining the delay and within another 2 weeks I had ALL 3 of my albums! It made me angry I waited so long to file complaints. ***
We were married in San Antonio. The engagement pictures we got were great and we received the disc in a timely manner. We used the same photographer for the wedding... he was good for portraits but did not really have the experience to shoot a wedding. Chris Howard at the San Antonio office should have known this. We got some good pictures and the photographers were nice, but I am not sure the second shooter did anything. To make matters worse the photographer did not capture our kiss as he was taking a picture of a baby in the crowd at this moment (you can see in a family friends picture of our kiss the photographer was clearly not paying attention). Anyhow.. we again received our disc of pictures, however, attempting to get our albums has been a one sided nightmare. Think twice before you use this company. If you like writing endless emails and making phone calls nonstop only to leave messages on a machine then you are in luck. I think there are far better companies out there. I filed out a complaint on the BBB website. Seems as though a lot of others have done so as well.
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