Kenco mounted the wrong length of pipe for our bathtub spout. When I called Kenco I was hoping to hear ""Sorry about that, we realize you're in the middle of a project and our mistake is holding up progress, we'll get someone right over, and we'll cover the cost"". What I actually heard was ""What do you want us to do. We send someone over now, you pay the overtime rate."" Three days later Kenco fixes the pipe and decide to give us a break at half price ($40 for 25 minutes work comes to $96/hour). The original work cost us over $300 for two and half hours work (we may be in a recession, and live in a poor state, but you'd never know it by the price of plumbing in Albuquerque). Looking for a plumber? Keep looking, you can do much better than Kenco.
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