I was a new patient to the Amesbury office and phoned to schedule my annual exam for my contact lenses and told them I wanted to try bifocal contacts. When I arrived they told me - he doesn't do exams for contacts (Dr. Allen). So why did you schedule me with him? The attitude was as if I should have known this. So I went ahead with the regular exam and was told by Dr. Allen I would just have to come back for a refit it is was around $15. At the front desk I asked and was told it was $25. I scheduled and waited months because (this office only does contact fittings one day per week). When I just went back for that appointment, I was told it was $200 for the refit on bifocal contacts. Needless to say, I walked out. I would gladly pay $200 to an ethical office. This office obviously doesn't know what they are doing. If they cannot schedule appointments or quote prices correctly, how confident can I be in my exam? I went back to my former eye doctor (who I only left because my insurance plan changed) Lesson learned - better to pay out of pocket and get quality care. Not to mention they do contact fittings every day they are open- imagine that. I have heard a lot of good things about the North Andover and Lawrence offices - it is hard to believe the Amesbury office is affiliated.
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