Be careful with this mover. This is a broker service. The initial representative, Casper, took my inventory for the quote but did not list all the items on the bill of laden. When the movers arrived two days after their guaranteed pickup window, they refused to move anything that was not on the list. They had to call their management to get permission to load the additional items which should have been on the list. They finished the packing the next day. It took the two movers two days to pack my 1100 Sq ft townhouse. All they had to pack was the furniture. All but 5-8 boxes had already been packed. I purchased the silver package so that they would pack my electronics, lamps, and pictures. After all my goods were loaded they told me that it would cost an additional $319 dollars. I wasn't in a position to argue at that point. But, I was told that I could get 3% off if I paid with cash, cashier's check, or money order. It was also at this point that I learned that my goods would be moved to a warehouse and would be unloaded and placed into storage. Then when a truck was available they would be reloaded and shipped to my final destination.
Over the next two weeks I called several times to get the total volume of my goods or a weight. I was first passed around to various offices. Then I was guaranteed that I would be given a complete list when my goods arrived.
White gloves guarantees delivery within 14 business days. They don't guarantee to deliver on a business day though. It took 12 business days and 2 1/2 weekends for my goods to be delivered. When my goods arrived they were in terrible condition. Boxes looked like they had been wet. There were large holes in boxes. My desk was chipped all around the edge with large deep scrapes across the surface. I had two lamps and a wall mirror broken, a standing fan snapped in two, the top ripped off my cat tree, the back broken off on my weigh bench, all of which the movers packed. They also broke all my mugs and wine glasses. My desk top computer, also which they packed, was hanging out of a box that looked like it had been ran over by a truck with a gaping hole in the side. My bed was missing components. The movers tried to put it together with some lag screws. But, it fell to pieces two days later in the night. The delivery movers were very apologetic and said that I must have had a horrible crew. They did not have my total volume of goods either and told me that I could contact the office to get it. I contacted the office four times over the following week before I could get a copy of my bill.
Once I had my bill, I tried calling the company to collect on the $0.60 per lb insurance policy. The movers had signed my inventory for the damaged goods verifying the damage. I listed the items broken to the customer service representative. She said that I had too many damaged items. Usually, they would have done a settlement on the phone. However, I have to take pictures of all the damage and print copies of them to be mailed, they don't accept email copies, to the company. I have to keep all the broken items, make sure not to repair anything (they want me to sleep on floor), and keep all the packaging material. She could not give me a time frame for when the claim could be completed. She said that she would email me the information later in the day. But, I never received it.
I would not recommend this company. I would strongly recommend that you avoid this company and look elsewhere.
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